Gas Spring
Step 'n Wash uses an industrial-grade gas spring (commonly referred to as a shock, strut, or piston) that is concealed within the unit - it's the safest way to have your step self-retract. Other step stools are permanently in the way, or they use springs that are inherently more dangerous for users.
Over time, the gas inside of the spring will expire and lose it's effectiveness. If your Step 'n Wash is stuck in the down or horizontal position, it's time to replace the gas spring.
It's a quick replacement that takes 5-minutes or less. Click here for replacement instructions, or give our team a call if you need help! You can reach us at (770) 677-4000.
Keeping Step ‘n Wash in top condition
Daily
Your cleaning team can easily include Step ‘n Wash in their daily cleaning schedule. The brushed stainless steel surfaces can be cleaned with most commercial cleaning products, and stainless steel cleaners can give it that like-new shine. A mild cleaner or soap can be used on the rubber tread and stickers.
Weekly
Check that the step is functioning properly at least once a week.
Pull it down and check that it stops in a horizontal position. Test the floor fixtures to ensure nothing is loose. If the step does not retract as it should, the gas spring must be replaced.
If the rubber tread and stickers start to show signs of wear
and tear, they should be replaced too.
Longer term
You will typically only need to order new springs, treads, and stickers every 2-3 years.
