FAQs

Product

What's the difference between the stainless steel model and the powder coated model?

The primary difference is visual: stainless steel has a shiny finish, and powder coated steel has a matte finish. In marine or pool environments, stainless steel will resist corrosion better than powder coated steel.

Both models carry the same warranty and offer the same safety features.

How much does each step weigh?

Each step weighs 18 pounds

What are the dimensions of the box that Step 'n Wash ships in?

20" x 15" x 9"

How many Step 'n Wash steps fit on a standard pallet?

24 steps

For more information, visit our product information page.

Installation

How is Step 'n Wash installed?

Most of our customers install Step 'n Wash in about 15 minutes without professional assistance

We provide floor anchors that are installed into the concrete subfloor, and our steps are affixed to the anchors

Where can Step 'n Wash be installed?

Since Step 'n Wash will impede wheelchair access to the sink where it is installed, we strongly recommend that our customers use Step 'n Wash only in bathrooms with two or more sinks to remain in compliance with ADA regulations

Step 'n Wash requires a concrete subfloor for the installation anchors

Do you offer installation services?

We do not offer installation services, but most of our customers install Step 'n Wash themselves in about 15 minutes

For larger-scale roll outs, we have relationships with national imaging firms who can support your project. Please contact us for more information

Does each step include the necessary installation hardware?

Yes. Every step ships with the hardware needed for installation.

For more information, visit our installation page.

Safety & Compliance

Is Step 'n Wash ADA mandated and/or ADA compliant?

Step 'n Wash is not required by ADA code

Your restrooms can remain ADA compliant as long as Step 'n Wash is installed in a restroom with two or more sinks, or the facility has a separate ADA-accessible restroom without Step 'n Wash

Will Step 'n Wash be in the way for visitors who don't need it?

No. A concealed gas spring provides controlled lowering and automatic retraction, which keeps the step out of the way when not in use.

What are the safety features of Step 'n Wash?

Safety is one of our core values. Visit our safety page to learn more about the numerous safety features of Step 'n Wash.

How much weight can Step 'n Wash support?

Step 'n Wash can support up to 800 pounds.

For more information, visit our safety page.

Care & Maintenance

What are the maintenance requirements?

Aside from regular cleaning and inspections, Step 'n Wash doesn't require regular maintenance

The gas spring is rated for about 10,000 cycles, which typically equates to approximately 2–3 years. Replacing the gas spring takes about 5 minutes and only requires a screwdriver

My step is no longer retracting on its own. How can I fix this?

If your step is not retracting on its own, you need to replace the gas spring. Click here to watch a tutorial on replacing the gas spring in your Step 'n Wash.

What should I use to clean my Step 'n Wash step stool?

Any stainless steel cleaner is safe to use on Step 'n Wash, and you can use a mild household soap or cleaner to clean the rubber tread and product label.

Do you sell replacement parts?

You can order replacement parts for your Step 'n Wash by clicking here.

For more information, visit our care & maintenance page.

Still have questions?

Give us a call at (770) 677-4000 or click the button below to get in touch.

stepnwash-product-shoot-32 1.png__PID:0ccb58dc-67f0-4719-8233-358fbcd7737e