Privacy policy

Privacy Policy

Effective Date: September 10, 2025

At Step 'n Wash, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.stepnwash.com (the "Site"), or engage with us through other means.

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We may collect the following types of information:

1.1. Information You Provide

  • Personal information such as your name, email address, phone number, and company details when you contact us, place an order, or sign up for communications.
  • Payment information when you make a purchase (processed securely through third-party payment processors).

1.2. Information Collected Automatically

  • Log data, including your IP address, browser type, operating system, and referring URLs.
  • Usage data, such as pages visited, time spent on the Site, and actions taken.

1.3. Information from Third Parties

  • Data from third-party analytics tools (e.g., Google Analytics and Microsoft Clarity) to better understand user behavior on our Site.
  • Data from advertising platforms (e.g., Google Ads, Meta Ads, LinkedIn Ads) to optimize marketing campaigns.
  • Data collected through AI tools (e.g., Rev and OpenAI) used to analyze calls and emails for customer experience improvements.

1.4. Call Recordings

  • We record customer service calls for quality assurance, training, and dispute resolution. These recordings may also be shared with AI tools (e.g., Rev and OpenAI) to extract insights and improve customer experience. Callers are notified of recording at the start of the call.

2. How We Use Your Information

We use your information for purposes such as:

  • Providing and improving our products and services.
  • Personalizing your experience on our Site.
  • Processing and fulfilling your orders.
  • Communicating with you regarding inquiries, orders, or promotions.
  • Conducting analytics to enhance our marketing and user experience.
  • Processing and analyzing customer calls and emails using AI tools to improve service quality.
  • Ensuring security and preventing fraud.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1. Service Providers
We use third-party service providers to support our business operations, such as:

  • Analytics Tools: Services like Google Analytics and Microsoft Clarity to monitor website performance and user behavior.
  • Advertising Platforms: Tools such as Google Ads, Meta Ads, and LinkedIn Ads to deliver targeted marketing campaigns.
  • AI and Communication Tools: Software such as Rev and OpenAI used to transcribe, analyze, and extract insights from call recordings and emails.
  • Call Recording Tools: Secure storage and processing services for recorded customer service calls.

3.2. Legal Obligations
We may disclose information if required by law or in response to valid legal requests.

3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and store information about your interactions with our Site. These help us:

  • Remember your preferences.
  • Analyze Site performance.
  • Deliver targeted advertisements.

You can manage or disable cookies in your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your information against unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights under data protection laws, including:

  • Accessing the personal data we hold about you.
  • Correcting or updating your data.
  • Requesting deletion of your data.
  • Opting out of marketing communications.

To exercise your rights, please contact us at info@stepnwash.com.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Call Recordings

When you contact us by phone, we may record the conversation for the following purposes:

  • Quality assurance and training.
  • Dispute resolution.
  • Enhancing customer experience through analysis by AI tools.

These recordings are securely stored and shared with AI tools for processing, which may include transcription, sentiment analysis, and other insights. Callers are notified at the start of the call that recording is in progress.

10. SMS and Text Messaging

If you consent to receive SMS from Step 'n Wash LLC, you agree to receive order status messages via SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Read this entire page to understand our privacy policy and terms and conditions.

SMS consent, phone numbers, and messages are never shared with third parties/affiliates for marketing purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Step 'n Wash LLC
1266 W. Paces Ferry Rd. NW #561, Atlanta, GA 30327
Email: info@stepnwash.com
Phone: 770-677-4000