Ensure your Step ‘n Wash is in good working order for your visitors. By performing regular maintenance and replacing certain parts when needed, your Step ‘n Wash can last for many years to come. Use the checklist below to ensure your Step 'n Wash is safe, clean, and well maintained.

Download the Care & Maintenance Guide

Maintenance

1. Gas Spring (order): the internal gas spring (commonly referred to as a shock, strut, cylinder, or piston) is what helps Step 'n Wash retract to a vertical position when not in use. If your Step 'n  Wash is stuck in the down or horizontal position, the gas spring must be replaced. Luckily, it's a quick replacement! Click here to read the replacement instructions.
   
   
2. Rubber Step Tread (order): when subject to excessive use, the rubber step tread can begin to wear out. Replace the rubber tread if it is showing signs of wear, especially at the front edges of the step.
   
   
3. Product Label (order) / Mirror Sticker (order): if the product label or mirror sticker is torn, peeling, or excessively dirty, it should be replaced.
   
   
4. Hardware and Assembly: from time to time, inspect the hex bolts on the side supports and the lock nuts on the floor anchors to ensure they are tight.
   
   
5. Inspecting for physical damage: you should inspect your Step 'n Wash units on a weekly basis. Pull the step down and ensure it stops at a horizontal level. If it doesn't, the step should be replaced.

Cleaning

Any stainless steel cleaner is safe to use on the Step 'n Wash, and you can use a mild household soap or cleaner to clean the rubber tread and product label.